Question 1

What is Makana ?

Accepted Answer

Makana.com is an online platform connecting buyers with quality used and unused heavy equipment through auctions and direct sales. Our mission is to facilitate seamless machinery transactions for both buyers and sellers.We support every stage of machinery trading, from shipping and export to registration. We offer yard tours and provide Certified Inspection Reports&trade; with each listing

Question 2

Who can help if I have a question about a machine?

Accepted Answer

For any specific machine on makana.com, refer to the listing's comprehensive information, including visual content, description, inspection reports, and delivery/payment details.If you require further assistance, reach out via chat, email, or phone to the salesperson listed in the description, or contact us directly at hello@makana.com, or phone/WhatsApp at +971565433222.

Question 3

Is my information safe on makana.com?

Accepted Answer

Yes, your information is safe on makana.com. We have measures in place to protect your personal data, addresses, and bidding activity, and we do not share it without your consent.We use advanced cloud systems to secure your billing and personal details, ensuring that your information remains protected and confidential.

Question 4

Are all machines on makana.com checked thoroughly?

Accepted Answer

Yes, all used machines listed for sale on makana.com come with Certified Inspection Reports&trade;, with ratings and comments provided for each machine, covering various aspects of their condition.We conduct inspections using advanced diagnostic tools to assess the machine's condition. Customers can also visit the yard for an independent inspection if desired.

Question 5

Can I see the machines physically?

Accepted Answer

Yes, you can either visit our yard, located in Jebel Ali Free Zone (JAFZA) in Dubai, UAE to inspect the machines in person. Alternatively, you can book a virtual tour for a detailed view from anywhere in the world.

Question 6

Can I trust the hours on the vehicle as advertised?

Accepted Answer

While we do our best to ensure the accuracy of the meter reading, we cannot always guarantee whether or not the control module hasn&rsquo;t been replaced or tampered with, if undocumented prior.

Question 7

Does makana.com offer a warranty on purchased machines?

Accepted Answer

No, unless the product is relatively new and still under the manufacturer&rsquo;s warranty, there are no warranties offered with sold products.

Question 8

Is my payment and information secure?

Accepted Answer

Yes, we use advanced cloud systems and data encryption methods to protect your personal information and payment data.

Question 9

What is your bank account number?

Accepted Answer

Here are the bank account details of makana.com:

Bank name: EMIRATES NBD
Bank address: DUBAI, U.A.E.
IBAN acc (USD):AE080260001025916812602
IBAN acc (AED):AE970260001015916812601
Account name: MAKANA TECHNOLOGIES LTD
SWIFT code: EBILAEADXXX

Question 10

Where can I find the transport schedule?

Accepted Answer

Once your order has been booked and a shipping code assigned, check the status through the website of our third-party aggregators.

Question 11

When can I expect the Bill of Lading (BL)?

Accepted Answer

You can expect the Bill of Lading typically between three to five business days. Contact our representatives for an accurate timeline.

Question 12

Is there financing available for my purchases?

Accepted Answer

Yes, financing or lease-to-own options are available for applicable items, as detailed in each listing.

Question 13

In what currencies can I make payments?

Accepted Answer

Payments can be made in USD, EUR, JPY, AED, OMR, and SAR.

Question 14

When do I receive shipping quotes from makana.com transportation partners?

Accepted Answer

You can access third-party shipping aggregators from your "Orders" page once your place your order.

Question 15

Why do I have to provide a Bill of Lading?

Accepted Answer

The Bill of Lading is a legal document detailing the type, quantity, and destination of goods, essential for claiming ownership.

Question 16

Do I need an account to buy/sell machinery?

Accepted Answer

Yes, you need an account to bid, buy or sell machinery on makana.com. You can freely browse all listed equipment and attachments, access image galleries, inspection reports, reviews, and see specs without having to sign up.Registering on makana.com allows you to access additional features such as live auctions, upcoming auctions, booking virtual and on-site tours, and watching live shows.

Question 17

What happens if I mark a machine as favorite?

Accepted Answer

When you mark a machine as a favorite by clicking the heart button, it gets added to your wishlist. This action doesn't reserve the machine but helps you keep track of your preferred options.We use this information to understand your preferences and recommend relevant machines through newsletters and updates to enhance your buying experience on makana.com.

Question 18

What happens after I place an order?

Accepted Answer

After placing an order on makana.com, you provide shipping and payment details during checkout and receive a confirmation email. If needed, address any additional details or adjustments with our sales team.For credit card payments, the amount may be adjusted based on actual shipping costs. For manual bank transfers, the item is reserved for 48 hours until payment confirmation is received.

Question 19

Where can I find the final invoice?

Accepted Answer

The final bill of sale will be emailed to you, and you can also request a physical copy once the transaction is finalized.

Question 20

How do I know which lots I have purchased online?

Accepted Answer

You can access all bids from your "auctions" page, &ldquo;my orders&rdquo; page, or the auction landing page itself.

Question 21

What information do I need during the checkout process?

Accepted Answer

Your user profile page will have all required documents, bid information, and payment options.

Question 22

How long will it take to complete the checkout process?

Accepted Answer

The checkout duration depends on the payment method, either instant by cheque or credit card, or longer for bank transfers.

Question 23

When will I be able to see and print my invoice?

Accepted Answer

Invoices will be available once the payment is complete.

Question 24

What if I cannot checkout successfully?

Accepted Answer

Contact our support team for guidance on completing the checkout process.

Question 25

Can I checkout multiple machines at the same time?

Accepted Answer

Yes, you can make payments for multiple machines or items simultaneously.

Question 26

Can I change delivery or tax information after completing checkout?

Accepted Answer

Contact our support team to modify shipping/delivery addresses or tax details after checkout.

Question 27

Do I need to set a single delivery address to checkout machines?

Accepted Answer

Yes, you need to set the delivery/shipping address before checkout. If you have multiple addresses, select one for checkout.

Question 28

How do I buy a machine on makana.com?

Accepted Answer

Start by selecting your desired equipment from our listings. Use our immersive 360&deg; virtual tours to inspect every detail. Choose a buying option: buy now, place a bid, or make an offer on applicable machines.Set up worldwide delivery to your preferred location for a hassle-free experience. Whether through auctions or direct sales, makana.com makes the process seamless.

Question 29

Can I buy a machine located in another country?

Accepted Answer

Yes, you can buy machines located in another country. You can bid on machines worldwide in our live auctions and checkout equipment regardless of your location.With our main auction yard in Jebel Ali Free Zone, Dubai's largest export port, we make it easy to ship machines anywhere. We assist with the entire process from A to Z, ensuring a smooth transaction.

Question 30

What documents do I need to pick up my machine?

Accepted Answer

Any form of identification or official national/commercial ID card matching the user whose order has been placed. You are required to bring the bank transfer slip if you&rsquo;ve paid through bank transfer. For registration/export/shipping, you&rsquo;re required to bring your company&rsquo;s trade license.

Question 31

How do I know I can register the machine in my country?

Accepted Answer

Relevant registration information, such as CE marks, is listed within product descriptions. You can also consult our representatives for accurate advice.

Question 32

Who pays the bank charges for a manual bank transfer?

Accepted Answer

Some banks charge the remitter for bank transfers, but we cannot guarantee that all banks will have the same fee structure.

Question 33

Can I pay for the machine after it has been delivered?

Accepted Answer

No, all payments must be completed before the machine can leave our or our sellers' yards.

Question 34

How can I apply for financing to buy your machines?

Accepted Answer

You can get full financing for your machine or choose our lease-to-own option. Detailed information is available on each product page and in the financing section on our website.

Question 35

What payment options are available?

Accepted Answer

We accept bank transfers, cheques, online payments including credit cards, and third-party payment gateways like PayPal and Klarna.

Question 36

Can I change my delivery address after ordering a machine?

Accepted Answer

You can only change the delivery address before ordering the machine. Contact our customer service team for any amendments after the order has been booked.

Question 37

Do I have to pay taxes and duties to import a machine?

Accepted Answer

All fees and charges related to shipping and exportation can be calculated during booking. Contact our representatives for more information.

Question 38

How do I get my machine out of the port?

Accepted Answer

You will have all relevant papers once the order is confirmed. For exact customs information, contact our representatives.

Question 39

Can I purchase machines using a letter of credit or bank guarantee?

Accepted Answer

Yes, makana.com facilitates the purchase of machinery using a Letter of Credit (LoC) or bank guarantee. We work with renowned national banks like ADCB, which coordinate with your local bank to ensure a smooth and secure transaction. This allows you to own the machines you need without having to pay upfront.

Question 40

How do makana.com auctions work?

Accepted Answer

Makana.com offers unreserved online auctions, both timed and live. Users can browse the lots and bid on desired items. The highest bid wins since there is no threshold required.

Question 41

What are the applicable fees in makana.com auctions?

Accepted Answer

Transaction fees are as follows: (a) 15% for lots up to USD 5,000 (min. USD 100/lot), (b) 10% for lots over USD 5,000 to USD 12,000 (min. USD 750/lot), (c) 4.85% for lots over USD 12,000 to USD 75,000 (min. USD 1,200/lot), and (d) USD 3,638 for lots over USD 75,000.

Question 42

Can I personally inspect equipment before buying?

Accepted Answer

Yes, you can visit the yard before auction day to inspect the machines or book a virtual tour for a remote inspection.

Question 43

What to expect after I win the item?

Accepted Answer

You will be notified of your winning bid. Complete the payment to continue checkout, and our sales reps will guide you through the process.

Question 44

Can I cancel a bid?

Accepted Answer

No, all transactions are final. Refer to our auction terms and conditions for more details.

Question 45

When can I pick up my item?

Accepted Answer

You have up to five business days to clear the lot from the yard after processing your payment. Delays may incur additional storage charges.

Question 46

Do you provide the documentation to export my machines?

Accepted Answer

Yes, we support you in obtaining all necessary documents for successful shipping or exporting of your items won at our auctions.

Question 47

What is the ‘Bidding Limit’ and why do I need to set one?

Accepted Answer

You must make a deposit before bidding, amounting to 20% of your maximum planned expenditure. The deposit is refunded if you don&rsquo;t win any bids.

Question 48

How do I change my ‘Bidding Limit’?

Accepted Answer

You can adjust your deposit from your user profile page on our website.

Question 49

Do I need to register to bid on rings within the same auction?

Accepted Answer

No, you only need to register once to bid on all rings within the same auction.

Question 50

How can I tell what currency the auction is being conducted in?

Accepted Answer

Auctions are conducted in USD by default. You can switch currencies from the header, and conversions will be applied automatically.

Question 51

If I do not purchase any lots, will my deposit be refunded?

Accepted Answer

You can request a refund by sending an email to us at help@makana.com. It may take up to five business days for the refund to reflect in your bank account.

Question 52

I bid on the wrong lot and won. What happens next?

Accepted Answer

All bids are binding and final. Contact our sales reps for guidance on how to proceed with defaulting.

Question 53

Can I collect lots I have purchased on the day of the auction?

Accepted Answer

Yes, once payments are cleared and paperwork processed, you may clear your lots from the auction yard.

Question 54

What happens if I fail to checkout after the auction ends?

Accepted Answer

You must clear your purchases within five business days from the auction date. Delays may incur storage charges.

Question 55

What machines can I sell on makana.com?

Accepted Answer

Sellers can list a wide range of equipment, including trucks, rollers, construction equipment such as dozers and excavators, cranes, pavers, power solutions, quarry & mining machinery, and attachments.To list your machinery or vehicles, simply submit a quick application with your basic information and required documents and latest images.

Question 56

What do I need to do to sell my machine?

Accepted Answer

Start listing your machine by providing brand, model, year, serial number, condition, meter reading, images, and reports. Our team will handle the rest.

Question 57

How much does it cost to sell my machine on makana.com?

Accepted Answer

Documentation fees vary by machine and are deducted from the sale price. Contact our sales team for accurate numbers.

Question 58

How do I sell machines in an upcoming auction?

Accepted Answer

Submit your listing and choose to sell at auction. We&rsquo;ll provide the auction date and relevant details.

Question 59

Do I need to deliver my item to an auction site?

Accepted Answer

We handle loading/unloading and relocating your machine to our auction site for a minimal charge.

Question 60

When will my machine be listed on the website?

Accepted Answer

Your listing will be online within two business days after paperwork is completed.

Question 61

How is my machine promoted and marketed?

Accepted Answer

We use email newsletters, special feature emails, digital ads, and social media platforms to give your machine maximum exposure.

Question 62

Do I need insurance if my item is in your yard?

Accepted Answer

No, our insurance policies cover your machines while consigned to us.

Question 63

Do you inspect my machine? How much does it cost?

Accepted Answer

Yes, we perform a comprehensive 75-point inspection, document the machine, and take images/videos. Contact us for pricing.

Question 64

Do you inspect my machine? How much does it cost?

Accepted Answer

Yes, we perform a comprehensive 75-point inspection, document the machine, and take images/videos. Contact us for pricing.

What is Makana ?

FAQ.

Answers to your queries.

General

Account

Direct sale

Auctions

Sell your machine