Q: What is your bank account number?

Here are the bank account details of makana.com:Bank name: EMIRATES NBDBank address: DUBAI, U.A.E.IBAN acc (USD):AE730260001025933389702IBAN acc (AED):AE650260001015933389701Account name: MAKANA MACHINERY FZESWIFT code: EBILAEADXXX

Question 1

What is Makana ?

Accepted Answer

Makana.com is an online platform connecting buyers with quality used and unused heavy equipment through auctions and direct sales. Our mission is to facilitate seamless machinery transactions for both buyers and sellers.
We support every stage of machinery trading, from shipping and export to registration. We offer yard tours and provide Certified Inspection Reports™ with each listing

Question 2

Who can help if I have a question about a machine?

Accepted Answer

For any specific machine on makana.com, refer to the listing's comprehensive information, including visual content, description, inspection reports, and delivery/payment details.
If you require further assistance, reach out via chat, email, or phone to the salesperson listed in the description, or contact us directly at hello@makana.com, or phone/WhatsApp at +971521144423.

Question 3

Is my information safe on makana.com?

Accepted Answer

Yes, your information is safe on makana.com. We have measures in place to protect your personal data, addresses, and bidding activity, and we do not share it without your consent.
We use advanced cloud systems to secure your billing and personal details, ensuring that your information remains protected and confidential.

Question 4

Are all machines on makana.com checked thoroughly?

Accepted Answer

Yes, all used machines listed for sale on makana.com come with Certified Inspection Reports™, with ratings and comments provided for each machine, covering various aspects of their condition.
We conduct inspections using advanced diagnostic tools to assess the machine's condition. Customers can also visit the yard for an independent inspection if desired.

Question 5

Can I see the machines physically?

Accepted Answer

Yes, you can either visit our yard, located in Jebel Ali Free Zone (JAFZA) in Dubai, UAE to inspect the machines in person. Alternatively, you can book a virtual tour for a detailed view from anywhere in the world.

Question 6

Can I trust the hours on the vehicle as advertised?

Accepted Answer

While we do our best to ensure the accuracy of the meter reading, we cannot always guarantee whether or not the control module hasn&rsquo;t been replaced or tampered with, if undocumented prior.

Question 7

Does makana.com offer a warranty on purchased machines?

Accepted Answer

No, unless the product is relatively new and still under the manufacturer&rsquo;s warranty, there are no warranties offered with sold products.

Question 8

Is my payment and information secure?

Accepted Answer

Yes, we use advanced cloud systems and data encryption methods to protect your personal information and payment data.

Question 9

What is your bank account number?

Accepted Answer

Here are the bank account details of makana.com:

Bank name:
EMIRATES NBD
Bank address:
DUBAI, U.A.E.
IBAN acc (USD):
AE730260001025933389702
IBAN acc (AED):
AE650260001015933389701
Account name:
MAKANA MACHINERY FZE
SWIFT code:
EBILAEADXXX

Question 10

Is there financing available for my purchases?

Accepted Answer

Yes, financing or installment options are available for applicable items, as detailed in each listing.

Question 11

In what currencies can I make payments?

Accepted Answer

Payments can be made in USD, EUR, GBP, AED, OMR, and SAR.

Question 12

Do I need an account to buy/sell machinery?

Accepted Answer

Yes, you need an account to bid, buy or sell machinery on makana.com. You can freely browse all listed equipment and attachments, access image galleries, inspection reports, reviews, and see specs without having to sign up.Registering on makana.com allows you to access additional features such as live auctions, upcoming auctions, booking virtual and on-site tours, and watching live shows.

Question 13

What happens if I mark a machine as favorite?

Accepted Answer

When you mark a machine as a favorite by clicking the heart button, it gets added to your wishlist. This action doesn't reserve the machine but helps you keep track of your preferred options.We use this information to understand your preferences and recommend relevant machines through newsletters and updates to enhance your buying experience on makana.com.

Question 14

What happens after I place an order?

Accepted Answer

After placing an order on makana.com, you provide shipping and payment details during checkout and receive a confirmation email. If needed, address any additional details or adjustments with our sales team.For credit card payments, the amount may be adjusted based on actual shipping costs. For manual bank transfers, the item is reserved for 48 hours until payment confirmation is received.

Question 15

Where can I find the final invoice?

Accepted Answer

The final bill of sale will be emailed to you, and you can also request a physical copy once the transaction is finalized.

Question 16

How do I know which lots I have purchased online?

Accepted Answer

You can access all bids from your "auctions" page, &ldquo;my orders&rdquo; page, or the auction landing page itself.

Question 17

What information do I need during the checkout process?

Accepted Answer

Your user profile page will have all required documents, bid information, and payment options.

Question 18

How long will it take to complete the checkout process?

Accepted Answer

The checkout duration depends on the payment method, either instant by cheque or credit card, or longer for bank transfers.

Question 19

When will I be able to see and print my invoice?

Accepted Answer

Invoices will be available once the payment is complete.

Question 20

What if I cannot checkout successfully?

Accepted Answer

Contact our support team for guidance on completing the checkout process.

Question 21

Can I checkout multiple machines at the same time?

Accepted Answer

Yes, you can make payments for multiple machines or items simultaneously.

Question 22

Can I change delivery or tax information after completing checkout?

Accepted Answer

Contact our support team to modify shipping/delivery addresses or tax details after checkout.

Question 23

Do I need to set a single delivery address to checkout machines?

Accepted Answer

Yes, you need to set the delivery/shipping address before checkout. If you have multiple addresses, select one for checkout.

Question 24

How do I buy a machine on makana.com?

Accepted Answer

Start by selecting your desired equipment from our listings. Use our immersive 360&deg; virtual tours to inspect every detail. Choose a buying option: buy now, place a bid, or make an offer on applicable machines.Set up worldwide delivery to your preferred location for a hassle-free experience. Whether through auctions or direct sales, makana.com makes the process seamless.

Question 25

Can I buy a machine located in another country?

Accepted Answer

Yes, you can buy machines located in another country. You can bid on machines worldwide in our live auctions and checkout equipment regardless of your location.With our main auction yard in Jebel Ali Free Zone, Dubai's largest export port, we make it easy to ship machines anywhere. We assist with the entire process from A to Z, ensuring a smooth transaction.

Question 26

What documents do I need to pick up my machine?

Accepted Answer

Any form of identification or official national/commercial ID card matching the user whose order has been placed. You are required to bring the bank transfer slip if you&rsquo;ve paid through bank transfer. For registration/export/shipping, you&rsquo;re required to bring your company&rsquo;s trade license.

Question 27

How do I know I can register the machine in my country?

Accepted Answer

Relevant registration information, such as CE marks, is listed within product descriptions. You can also consult our representatives for accurate advice.

Question 28

Who pays the bank charges for a manual bank transfer?

Accepted Answer

Some banks charge the remitter for bank transfers, but we cannot guarantee that all banks will have the same fee structure.

Question 29

Can I pay for the machine after it has been delivered?

Accepted Answer

No, all payments must be completed before the machine can leave our or our sellers' yards.

Question 30

How can I apply for financing to buy your machines?

Accepted Answer

You can get full financing for your machine or choose our installments option. Detailed information is available on each product page and in the financing section on our website.

Question 31

What payment options are available?

Accepted Answer

We accept cash, bank transfers, cheques, online payments including credit cards, through third-party payment gateways like PayPal and Stripe.

Question 32

Can I change my delivery address after ordering a machine?

Accepted Answer

You can only change the delivery address before ordering the machine. Contact our customer service team for any amendments after the order has been booked.

Question 33

Do I have to pay taxes and duties to import a machine?

Accepted Answer

All fees and charges related to shipping and exportation can be calculated during booking. Contact our representatives for more information.

Question 34

How do I get my machine out of the port?

Accepted Answer

You will have all relevant papers once the order is confirmed. For exact customs information, contact our representatives.

Question 35

Can I purchase machines using a letter of credit or bank guarantee?

Accepted Answer

Yes, makana.com facilitates the purchase of machinery using a Letter of Credit (LoC) or bank guarantee. We work with renowned national banks like ADCB, which coordinate with your local bank to ensure a smooth and secure transaction. This allows you to own the machines you need without having to pay upfront.

Question 36

How do makana.com auctions work?

Accepted Answer

Makana.com runs online timed and live auctions with both reserved and unreserved lots. Unreserved lots are sold to the highest valid bidder without requiring seller approval. Reserved lots require final seller approval before the sale is authorized.

Question 37

What are the applicable fees in makana.com auctions?

Accepted Answer

Transaction fee: USD 750 or 3% of the winning bid, whichever is higher OR 10% of the lot value if it's below $7,500.Documentation fee: USD 275 for machines requiring title or registration transfer.VAT: A 5% Value Added Tax applies in accordance with applicable UAE tax regulations.Storage fee: Won lots must be removed within 15 days from the auction closing date. After this period, a storage fee of USD 35 per lot, per day applies.Credit/Debit Card fee: A 2.2% transaction fee applies when paying the final invoice by credit or debit card.Always refer to the applicable auction page for the fees and conditions relating to a specific auction event.

Question 38

Can I personally inspect equipment before buying?

Accepted Answer

Yes, you can visit the yard before or during auction day to inspect the machines or book a virtual tour for a remote inspection.

Question 39

What to expect after I win the item?

Accepted Answer

Unreserved lots are awarded to the highest valid bidder when bidding closes. Reserved lots require final seller approval before the sale is confirmed. Once your win is confirmed, you’ll be notified and must complete payment within 5 working days.

Question 40

Can I cancel a bid?

Accepted Answer

No, all transactions are final. Refer to our auction terms and conditions for more details.

Question 41

When can I pick up my item?

Accepted Answer

You may collect your lot once full payment has cleared and the required paperwork has been processed. Won lots must be removed from the auction showroom within 15 days from the auction closing date. After this period, applicable storage fees will apply.

Question 42

Do you provide the documentation to export my machines?

Accepted Answer

Yes, we support you in obtaining all necessary documents for successful shipping or exporting of your items won at our auctions.

Question 43

What is the ‘Bidding Limit’ and why do I need to set one?

Accepted Answer

Your Bidding Limit is the maximum total amount you are allowed to bid up to during the auction.If you activate bidding using cash, a security cheque, or bank transfer, your bidding limit can be up to 10 times your approved deposit. For example, a USD 5,000 deposit can unlock a bidding limit of up to USD 50,000.If you activate bidding using a credit or debit card, no security deposit is required. After verifying your card, you can select or enter the bidding limit you wish to access, subject to Makana’s approval and verification procedures.

Question 44

How do I change my ‘Bidding Limit’?

Accepted Answer

If your bidding limit is backed by a cash, cheque, or bank transfer deposit, increasing your approved deposit can increase your available bidding limit.If you registered using a credit or debit card, you can select or update the bidding limit you wish to access, subject to Makana’s approval and verification procedures.

Question 45

Do I need to register to bid on rings within the same auction?

Accepted Answer

No, you only need to register once to bid on all rings within the same auction.

Question 46

How can I tell what currency the auction is being conducted in?

Accepted Answer

Auctions are conducted in USD by default.

Question 47

If I do not purchase any lots, will my deposit be refunded?

Accepted Answer

Yes. Security deposits made by cash, cheque, or bank transfer are fully refundable if you do not win any lots, provided you have no outstanding amounts or obligations due to Makana.If you registered using a credit or debit card, no security deposit is collected. A temporary USD 1 charge is used only to verify the card and is automatically reversed. Depending on the card issuer, the reversal may take up to 7 days to appear.

Question 48

I bid on the wrong lot and won. What happens next?

Accepted Answer

All bids are binding and final. Contact our support team on +971 52 114 4423 for guidance on how to proceed with defaulting.

Question 49

Can I collect lots I have purchased on the day of the auction?

Accepted Answer

Yes, once payments are cleared and paperwork processed, you may clear your lots from the auction yard.

Question 50

What happens if I fail to checkout after the auction ends?

Accepted Answer

If you win, the full invoice must be paid within 5 working days. Won lots must be removed from the auction showroom within 15 days from the auction closing date, after which applicable storage fees will apply.If bidding was activated through a cash, cheque, or bank transfer security deposit, failure to complete payment may result in the security deposit being retained or forfeited.If bidding was activated using a credit or debit card without a security deposit, failure to complete payment authorizes Makana to charge 10% of your selected bidding limit to the registered card.Failure to complete payment may also result in legal action, account suspension, and restriction from future auctions.

Question 51

How do I place a deposit or activate bidding?

Accepted Answer

There are two ways to activate bidding:Security deposit: Pay by cash, security cheque, or bank transfer. Your approved deposit can unlock a bidding limit of up to 10 times its value. These deposits are fully refundable if you do not win any lots, subject to the applicable auction terms.Credit/Debit Card: No security deposit is required. A temporary USD 1 verification charge is made to confirm the card details and is automatically reversed, although this may take up to 7 days depending on the card issuer. Once verified, you can select or enter your desired bidding limit.Refer to the “How Bidding Works” section of the applicable auction page for full details.

Question 52

What types of bids can I place in makana.com auctions?

Accepted Answer

You can place two types of bids: 1) Normal Bid: a standard bid placed as an increment over the current highest bid. You manually raise the price each time you want to bid. and 2) Max Bid: lets you set the maximum amount you're willing to pay for an item. The system will then automatically bid on your behalf, enough to keep you in the lead, until your max limit is reached. You can change or remove your max bid anytime before the auction ends.

Question 53

What auction formats does makana.com offer?

Accepted Answer

Makana.com runs two main auction formats: timed auctions and live auctions. Lots within either format may be reserved or unreserved.In a timed auction, bidding takes place online for a defined period and bidders can submit bids until the lot closes.In a live auction, bidding takes place in real time during a scheduled event.An unreserved lot is sold to the highest valid bidder at closing without requiring seller approval.A reserved lot is subject to final seller approval before the sale is authorized.

Question 54

What machines can I sell on makana.com?

Accepted Answer

Sellers can list a wide range of equipment, including trucks, rollers, construction equipment such as dozers and excavators, cranes, pavers, power solutions, quarry & mining machinery, and attachments.To list your machinery or vehicles, simply submit a quick application with your basic information and required documents and latest images.

Question 55

What do I need to do to sell my machine?

Accepted Answer

Start listing your machine by providing brand, model, year, serial number, condition, meter reading, images, and reports. Our team will handle the rest.

Question 56

How much does it cost to sell my machine on makana.com?

Accepted Answer

Documentation fees vary by machine and are deducted from the sale price. Contact our sales team for accurate numbers.

Question 57

How do I sell machines in an upcoming auction?

Accepted Answer

Submit your listing and choose to sell at auction. We&rsquo;ll provide the auction date and relevant details.

Question 58

Do I need to deliver my item to an auction site?

Accepted Answer

Yes, you need to transport your lots to our JAFZA yard in order to participate in our auctions as a seller.

Question 59

When will my machine be listed on the website?

Accepted Answer

Your listing will be online within two business days after paperwork is completed.

Question 60

How is my machine promoted and marketed?

Accepted Answer

We use email newsletters, special feature emails, digital ads, and social media platforms to give your machine maximum exposure.

Question 61

Do you inspect my machine? How much does it cost?

Accepted Answer

Yes, we perform a comprehensive 75-point inspection, document the machine, and take images/videos free of charge.

Question 62

Can I store my item at one of your locations? If so, how long? How much does it cost?

Accepted Answer

We don't offer storage solutions. Your machine can stay in our yard for a predetermined period before it's sold. If not sold at auction, it must be retrieved.

Question 63

What types of equipment can I request?

Accepted Answer

You can request any type of heavy equipment, construction machinery, industrial equipment, or material handling machines. Makana specializes in machines such as excavators, wheel loaders, forklifts, aerial platforms, dozers, loaders, and more. Once submitted, our team matches your request with available machines from our marketplace and global supplier network.

Question 64

How quickly can I receive options for the machinery I request?

Accepted Answer

In most cases, our team can provide matching machines within 24-72 hours depending on availability and specifications. We check listings across Makana.com and our network of global suppliers to connect you with suitable options.

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